Frequently Asked Questions
Everything you need to know about Brolly Sheets AU products and services.
How do Brolly Sheets work compared to standard mattress protectors?
Brolly Sheets are designed for quick changes. Unlike fitted protectors, they lay on top of your bottom sheet with wings that tuck under the mattress. When an accident occurs, you simply pull it off and replace it without needing to strip the entire bed.
What are the shipping costs and delivery times within Australia?
We offer flat-rate shipping across Australia, with free shipping on orders over $150. Standard delivery typically takes 3-7 business days depending on your location, while express options are available at checkout.
Are Brolly Sheets products machine washable and dryer safe?
Yes, our products are designed for durability. They can be machine washed in cold or warm water and tumble dried on a low heat setting. We recommend avoiding fabric softeners and bleach to maintain the integrity of the waterproof layer.
What is your return policy if I change my mind?
We offer a 30-day return policy for unused and unwashed items in their original packaging. Due to hygiene reasons, we cannot accept returns on bedding products that have been used or laundered.
Do you offer NDIS payment options?
Yes, we support NDIS participants. You can select 'NDIS Payment' at checkout to receive an invoice for your plan manager, or pay upfront and use your tax invoice to claim a reimbursement if you are self-managed.
Are your waterproof layers noisy or crinkly?
No, we use a specialized quiet-tech breathable PUL (polyurethane laminate) backing that is soft and silent, ensuring a comfortable night's sleep without the 'plastic' crinkling sound found in cheaper alternatives.